14 days. Tell us what fell short and we refund you — your answer does not have to satisfy us.
Last updated August 22, 2026 · GlamResets · Neglected Rooms. Remarkable Resets.
If a GlamResets guide is not what you expected, write to us through the contact page within 14 days of your purchase and we will refund you in full.
We ask for one thing, and it is not a hurdle: tell us in a sentence what fell short. You do not have to justify it, argue it or persuade us. Your refund does not depend on the answer being good enough. We ask because it is the only way the next edition gets better, and because a guide that keeps disappointing people in the same way has something wrong with it that we would rather know about.
Two reasons, both honest. It matches the statutory cancellation window in the UK and EU, so we can operate one rule for everyone instead of a different promise per country. And it is long enough to read the guide properly and start using it, which is the point, without being so long that it becomes a free loan of the whole product.
Send one message through the contact page and include:
There is no form to fill in, nobody to call, and no queue. You do not need to delete the files before we process it.
| Stage | Timing | What happens |
|---|---|---|
| We reply | Within 2 business days | A person confirms your request and that it is approved. |
| We issue the refund | Within 3 business days of approving | Back through the original payment method — the only route a payment processor allows. |
| It reaches your account | Usually 5 to 10 business days | Your bank's timing, not ours, and not something we can speed up. |
We cannot refund to a different card, to a bank transfer, or as store credit. That is a restriction of the payment system, not a policy choice.
The 14-day window is for changing your mind. It does not apply to the cases below, because in those you have not received what you paid for. There is no deadline on any of these — come to us a year later and we will still put it right.
| Situation | What we do |
|---|---|
| Your download never arrived | We resend it immediately. If we cannot deliver it at all, full refund. |
| A file is corrupt or will not open | Fresh copy sent. If it still will not work for you, full refund. |
| You were charged twice | The duplicate is refunded in full, always. |
| You bought the same product twice by accident | The second purchase is refunded. |
| The product is not what the sales page described | Tell us what differs. If you are right, refund — and we correct the page. |
| Someone used your card without permission | Contact us and your bank. Confirmed unauthorized charges are refunded. |
One thing that is not a fault in the file: a PDF viewer that will not calculate the worksheet totals. Open the fillable edition in the free Adobe Acrobat Reader and it works. We will happily walk you through it.
There are three, and none of them is a trapdoor.
No restocking fee, no processing fee, no partial refunds. You get back the full amount you paid.
When a refund is issued your license to use the product ends. We ask that you delete the files and stop using, printing or sharing them.
There is no DRM in our files and we are not going to inspect your computer. This is a straightforward request between adults, and almost everyone honors it.
If something has gone wrong, message us first. A chargeback on a $27 digital product costs us a fee several times the value of the sale, takes weeks to resolve, and gets you your money no faster than asking us would.
We have never refused a refund request made in good faith inside the window. One message through the contact page is genuinely faster, and a person reads it.
This policy sits on top of the law, it does not replace it. Where consumer protection law where you live gives you a stronger right than we have offered here, that right applies in full.
You have a 14-day right to cancel a distance purchase. For digital content delivered immediately, that right is lost only if you expressly asked for immediate delivery and acknowledged that you would lose the right to cancel — which is what you confirm at our checkout before payment is taken. Our own guarantee runs for the same 14 days either way, so in practice you are covered whichever applies.
There is no federal right to cancel an online purchase, but some states give consumers additional protections. Where your state does, it applies.
Tell us what your local law provides and we will follow it. We are not going to argue jurisdiction with you over $27.
Questions about anything on this page? Contact us — we answer every message.
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